Refund and Grievance Procedure
At VersAbility TECH, we are committed to providing high-quality training and support services to all participants. We value transparency, fairness, and accountability in addressing student concerns. The following outlines our Refund and Grievance Procedures for all program participants.
Refund Policy
Many VersAbility TECH training programs are funded through grants and workforce development partnerships. As a result, tuition and program costs are often covered fully or partially by grant funding.
If a participant withdraws or is removed from a program, the following conditions apply:
1. Grant-Funded Programs
- Participants in grant-funded programs typically do not pay tuition directly.
- If a participant withdraws early, grant funds cannot be transferred to another individual once the program has begun.
2. Student-Paid Fees (if applicable)
- If a program requires any out-of-pocket payment or fee, the following refund schedule may apply via ACH or Check:
■ Before the program start date: 100% refund of any paid fees
■ Within the first week of classes: 50% refund of eligible fees (Forklift not Included)
■ After the first week: No refunds will be issued
3. Program Cancellation by VersAbility TECH
- If VersAbility TECH cancels a class or program, participants will receive a full refund of any fees paid via ACH or Check, or the option to transfer to the next available session.
4. Special Circumstances
- Refund requests due to medical emergencies or extraordinary circumstances will be reviewed on a case-by-case basis.
Participants must submit refund requests in writing to the program administration.
Student Grievance Procedure
VersAbility TECH encourages students to communicate concerns so that issues can be resolved quickly, fairly, and respectfully.
Step 1: Informal Resolution
Students are encouraged to first discuss concerns directly with the program instructor or program coordinator. Many issues can be resolved quickly through open communication.
Step 2: Formal Written Complaint
If the concern is not resolved informally, the student may submit a formal written grievance. The complaint should include:
- Student’s name
- Program name
- Description of the concern or complaint
- Date(s) of the incident
- Any supporting documentation
Grievances should be submitted to the VersAbility TECH Program Administration.
Step 3: Review Process
Once a formal grievance is received:
- The complaint will be reviewed by program leadership.
- The student may be contacted for additional information.
- A written response or resolution will be provided within 10 business days.
Step 4: Final Determination
If the student is not satisfied with the resolution, the concern may be escalated to senior leadership or program oversight staff for final review. The decision at this level will be considered final.
Non-Retaliation Statement
VersAbility TECH strictly prohibits retaliation against any student who files a complaint or grievance in good faith. All concerns will be handled with professionalism, confidentiality, and respect.
Contact Information
Students may submit refund requests or grievances to:
VersAbility TECH Program Administration
Email: [email protected]
Phone: 757-896-8430
Address: 2520 58th Street, Hampton, VA 23661